Serivisi ishinzwe kugura
I. Kwamagana abashinzwe kugura ibintu-kuri ZHYT
Ibicuruzwa byose byubucuruzi byashyizwe kuri ZHYT bizatunganywa nabakozi bo mu rwego rwo hejuru bagura ibicuruzwa, bahuguwe kandi bakagenzurwa natwe kugirango bagufashe kugura mubushinwa bijyanye na serivise zacu hamwe nibisabwa mubucuruzi bwawe! Hamwe nabo, ZHYT yiyemeje gutanga serivisi zubwenge kubakoresha bacu bose kwisi!
Ibicuruzwa byose byerekanwe kurupapuro rwurubuga rwa serivise yubucuruzi hamwe nibisubizo byibicuruzwa kuri ZHYT biva kumurongo wubucuruzi bwagatatu, bitagurishwa natwe. Kubera iyo mpamvu, ZHYT hamwe n’abandi bantu bashinzwe guhaha ntibashobora kuryozwa inshingano cyangwa inshingano zijyanye n’ibicuruzwa (harimo ariko ntibigarukira gusa ku burenganzira bw’uburenganzira cyangwa uburenganzira ku mutungo bwite mu by'ubwenge), cyangwa ngo babiryozwe mu buryo bwemewe n'amategeko cyangwa kubiryozwa hamwe.
II. Kugura Serivisi Zisanzwe ZHYT Igice cya gatatu Cyubucuruzi
| Serivisi | Ibisobanuro bya serivisi | Serivisi isanzwe | Serivisi yongerewe agaciro | |||||||
| Kugura | Amafaranga yo kugura serivisi | Ntamafaranga ya serivisi yo kugura ibintu muri Taobao, Tmall, 1688, Vipshop, Amazon, Dangdang, YHD.com na JD.com (nyamuneka gura serivisi zongerewe agaciro nibisabwa). | Kugirango utumire ku zindi mbuga zitazwi nka Xian'yu, WeChat Shop na Chawin Books, hamwe nibisabwa byujujwe ninzobere mu guhaha, tuzishyuza igice runaka cyamafaranga yongerewe agaciro. | |||||||
| Kubisobanuro birambuye, nyamuneka reba kuri: Igice cya gatatu cyo kugura serivisi yo kugura ibisobanuro | ||||||||||
| Kugenzura imipaka yo kohereza | Umukozi ushinzwe guhaha agomba gusuzuma ibyateganijwe akurikije politiki iheruka ya gasutamo hamwe n’ingaruka zo kohereza ibintu bijyanye n’inzira zoherezwa mu gihugu cyerekejweho hakurikijwe ivugururwa rya buri kwezi "Ibiranga buri nzira no gutondekanya imipaka yo kohereza" na "Ibicuruzwa byoherezwa mu mahanga" Kubaza "ishami rishinzwe ibikoresho, kandi wemeze ingaruka kubakoresha ZHYT. | \ | ||||||||
| Igihe cyo Gutunganya | Ibicuruzwa byatanzwe saa 09: 00-18: 00 (BT) bizakorwa mu masaha 6; | Response Igisubizo cyihuse】 | ||||||||
| Ibicuruzwa byatanzwe saa 18: 00-09: 00 (BT) bizakorwa mbere ya 14h00 bukeye; | Order Igisubizo cyihuse cyishyuwe hagati ya 09: 00-18: 00 (BT) kizasubizwa mugihe cyisaha 1. | |||||||||
| Umukozi ushinzwe guhaha agomba kuzuza ibyateganijwe mugihe cyamasaha 24 nyuma yuko umukoresha yemeje cyangwa yuzuza ibicuruzwa. | Order Igisubizo cyihuse cyishyuwe hagati ya 18: 00-09: 00 (BT) kizasubizwa saa kumi zuwo munsi. | |||||||||
| Icyitonderwa: niba kwemeza hamwe nugurisha bikenewe mugihe umukoresha afite ibyo asabwa bidasanzwe, kandi umugurisha akaba atari kumurongo, igihe cyo gutunganya kizongerwa uko bikwiye. | ||||||||||
| Umukozi ushinzwe guhaha agomba kuzuza ibyateganijwe mugihe cyamasaha 24 nyuma yuko umukoresha yemeje cyangwa yuzuza ibicuruzwa. | ||||||||||
| Tegeka Banza Wishyure Itandukaniro Nyuma】 | ||||||||||
| Kwishyura | Niba igiciro cyibintu cyangwa imizigo bidahuye nibyatanzwe numukoresha, umukozi wubucuruzi agomba gushyiraho make-make ukurikije agaciro nyako k'ikintu mugihe cyo gutunganya ibicuruzwa. | Niba itandukaniro ryibicuruzwa byose biri muri CNY 100 kandi nta mpamvu yo kwibutsa abakoresha ingaruka ziterwa na gasutamo, umukozi wubucuruzi azashyira imbere kugura umukiriya. Abakoresha bakeneye kwishyura mu masaha 24, kandi umukozi ushinzwe guhaha azamenyesha ugurisha nyuma yo kwishyura | ||||||||
| Tegeka guhagarika | Mugihe umukoresha asabye guhagarika itegeko muburyo bwa "Gutunganya", umukozi wubucuruzi agomba gukomeza guhagarika itegeko mugihe cyamasaha 24 hanyuma agasubiza amonut nyirizina. | \ | ||||||||
| Mugihe umukoresha asabye guhagarika itegeko muburyo bwa "Kugura", umukozi wubucuruzi agomba kugenzura nugurisha mugihe cyamasaha 48, kandi akemera cyangwa agakomeza icyifuzo cyo kugaruka ukurikije uko ibintu bimeze. | \ | |||||||||
| Serivisi y'impuguke | Impuguke mu bijyanye n’ubucuruzi igomba gusubiza ibibazo by’impuguke mu masaha 24 mu minsi y’akazi, kandi mu mpera z'icyumweru, iperereza rizakorwa saa cyenda z'icyumweru gitaha. | Service Serivisi y'impuguke】 | ||||||||
| > Shakisha ibicuruzwa byujuje ubuziranenge / usabwa abaguzi | ||||||||||
| > Impuguke kugura byambere | ||||||||||
| > Tanga ibicuruzwa byihariye | ||||||||||
| > Serivise yuzuye ikurikirane | ||||||||||
| Gutanga | Gukurikirana kubitangwa nugurisha | Mubisanzwe Abashinwa bo muri Taobao bagurisha bohereza ibicuruzwa bitarenze iminsi 3 ~ 7; Jingdong, Amazone yonyine ikoresha ibikoresho bizatanga ibintu kumunsi umwe wo kugura. | \ | |||||||
| Igihe nyacyo giterwa nugurisha | ||||||||||
| Kubicuruzwa bitoherejwe muminsi 3, umukozi wubucuruzi agomba gukurikirana bwa mbere mugihe cyiminsi 5, hanyuma agakurikirana nyuma yiminsi 3-4. Niba umugurisha adatanze ikintu cyangwa ananiwe gusubiza igihe cyose, umukozi wubucuruzi agomba gutegeka umukoresha guhagarika itegeko. | ||||||||||
| Icyitonderwa: usibye kubanza kugurisha / kubitsa-kwishura / kugurisha ibicuruzwa hanze | ||||||||||
| Gutanga Byihuse Kubukoresha | Iyo umukoresha akanze itegeko ryo gutanga byihuse, umukozi wubucuruzi agomba kugenzura igihe cyo gutanga no kumenyesha umukoresha mugihe cyamasaha 24; niba umugurisha ananiwe gusubiza, bizahuzwa numukoresha ukurikije uko ibintu bimeze. | \ | ||||||||
| Ikintu kidafite ububiko | Umugurisha aramenyesha umukozi wo guhaha kubintu hanze, uzahita ahuza amakuru kumukoresha. Niba umukoresha ananiwe gusubiza mumasaha 72, umukozi wubucuruzi azafata iyambere kugirango ahagarike itegeko kubakoresha. | \ | ||||||||
| Gukurikirana kumabwiriza atandukanye | Kubicuruzwa bitandukanye, umukozi wubucuruzi agomba kubanza gukurikirana ibyatanzwe mugihe cyamasaha 48, akanagenzura ugurisha akamenyesha umukoresha amakuru yatanzwe. | \ | ||||||||
| Gukurikirana kurutonde rwatanzwe | Ububiko bwa ZHYT buherereye mu Ntara ya Guangdong. Abagurisha baho muri Guangzhou mubisanzwe bakeneye iminsi 1-2 yakazi kugirango batange ibintu; mu tundi turere, mubisanzwe bifata iminsi 3-5 y'akazi. | \ | ||||||||
| Umukozi ushinzwe guhaha agomba gukurikirana niba inzira y'ibikoresho isanzwe mugihe cyamasaha 48 nyuma yuko itangwa ryatanzwe muminsi irenze 3 utarinjiye. Niba ibikoresho bidasanzwe, umukozi wubucuruzi agomba guhamagara umugurisha kugirango agenzure ibyateganijwe kandi ahuze amakuru kubakoresha. | ||||||||||
| Garuka / Guhana kubitangwa | Kugirango ubone "Deliving" status, mugihe uyikoresha asabye kugaruka no guhana, umukozi wubucuruzi agomba kugenzura nugurisha mugihe cyamasaha 48, kandi akemera cyangwa agakomeza icyifuzo cyo kugaruka no guhana ukurikije uko ibintu bimeze. | \ | ||||||||
| Nyuma yo kugurisha | Iteka | Umukozi ushinzwe guhaha agomba gusubiza no gusubiza iperereza ryatangijwe numukoresha mugihe cyamasaha 24 | \ | |||||||
| Subiza Ubutumwa Bwanditse | Umukozi wubucuruzi agomba gusubiza no gusubiza ubutumwa bwa inbox bwatanzwe numukoresha mumasaha 24 | \ | ||||||||
| Igihe cyo Gutunganya | Kugirango ubone gusubizwa, umukozi wubucuruzi azasubiza uyikoresha nyuma yo gusubizwa muri Taobao muminsi 4-10; mugihe habaye ibihe bidasanzwe, umukozi wubucuruzi azagenzura uko ibintu bimeze kandi ahuze amakuru kumukoresha. | \ | ||||||||
| Gutunganya Igihe cyo Kugaruka | Umukozi wubucuruzi agomba kuvugana nugurisha kugirango yemeze niba kugaruka bishobora gukemurwa ukurikije ibyifuzo byumukoresha hamwe n amategeko agenga ingwate yo kugaruka mugihe cyamasaha 48. Umugurisha amaze kubyemeza, umukozi wubucuruzi agomba kuzuza amakuru yo kugaruka, gusubiza parcelle kumugurisha ukurikije inzira yo kugaruka no kuzuza ibikoresho byoherejwe kuri Taobao mugihe. Umukozi wubucuruzi agomba kandi gukurikirana amafaranga yasubijwe mugihe cyiminsi 3-7 nyuma yuko parcelle yasubijwe yoherejwe, kandi ikarangiza gusubizwa uyikoresha mugihe cyiminsi 15. Mubihe bidasanzwe, umukozi wo guhaha akeneye guhuza amakuru adasanzwe kubakoresha binyuze mubutumwa bwa inbox. | \ | ||||||||
| Igihe cyo Gutunganya | Umukozi ushinzwe guhaha agomba kuganira nugurisha mugihe cyamasaha 48 kugirango yemeze niba ikintu gishobora guhindurwa ukurikije icyifuzo cyo guhana umukoresha. Kugirango habeho kuvunja, umugurisha agomba guhamagarwa mugihe cyiminsi 5 nyuma yo guhanahana amakuru kugirango abone amakuru y'ibikoresho byo guhanahana amakuru no kuvugurura imiterere. Niba amakuru ya logistique kubintu byahinduwe atabonetse mugihe, uyikoresha azamenyeshwa amakuru arambuye mugihe cyiminsi 7. Kugirango gahunda yo kuvunja, umugurisha agomba kuvugana mugihe cyo kongera igihe cyo gucuruza. Mugihe cyiminsi 3 uhereye ibikorwa birangiye, umukozi wubucuruzi agomba kuvugana nugurisha kugirango yongere igihe cyogucuruza kugeza igihe cyo kwakira ibicuruzwa byahinduwe (niba umugurisha adashoboye gutanga amakuru yibikoresho kubintu byahinduwe mugihe cyiminsi 15 mugihe habaye bidasanzwe, umukozi wo guhaha azongera kumenyesha uyikoresha Urugero: igihe cyo kuvunja ni kirekire, ikintu ntikibitse, umugurisha yananiwe gusubiza, nibindi). | \ | ||||||||
| Garuka / Ingwate | Mugihe cyiminsi 5 nyuma yimigabane yibintu byateganijwe, uyikoresha arashobora guha umukozi wubucuruzi kuganira numugurisha niba asabye garanti yo kugaruka / kuvunja. Umukozi wubucuruzi agomba kwemera cyangwa gukomeza icyifuzo cyo kugaruka / guhana mugihe cyamasaha 48 ukurikije uko ibintu bimeze. | Garuka / Guhana amafaranga ya serivisi】 | ||||||||
| Guhera ku ya 1 Gashyantare 2018, ZHYT izatanga umubare wagenwe wa serivisi yumushyikirano kubuntu kugerageza kugaruka / guhana ibicuruzwa bidasubirwaho. Kugerageza bimaze gukoreshwa, amafaranga yo gutambuka azakorwa. Nyamuneka reba kururu rubuga kubisobanuro birambuye: Amasezerano yo kugaruka gutaha nta mpamvu. ZHYT ntabwo ishinzwe ibisubizo byanyuma byumushyikirano. | Abakoresha bose (ukuyemo abanyamuryango ba Prime) basonewe Amafaranga ya Service kubikorwa byambere byo kugaruka / guhana muri buri kwezi. | |||||||||
| Amafaranga ya serivisi: Garuka: 5 yu Kuvunja: 10 | ||||||||||
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| Kugenzura Ubuziranenge | Niba ikintu gifite ibibazo byubuziranenge binyuze mubugenzuzi bufite ireme cyangwa uyikoresha agaragaza inenge yikintu, umukozi wubucuruzi agomba kugenzura nugurisha kandi agafasha uyikoresha kuganira nugurisha. | \ | ||||||||
| Nyamuneka reba kururu rubuga kubisobanuro birambuye: Uburyo busanzwe bwo gukemura ibicuruzwa / Ibicuruzwa bifite ibibazo byiza | ||||||||||
| Serivisi nyuma yo kugurisha Parike mpuzamahanga | Mugihe umukoresha asabye nyuma yo kugurisha serivisi ya parcelle ijyanye nikibazo cyikintu, niba akeneye umukozi wubucuruzi kuvugana nugurisha, umukozi wubucuruzi azagenzura numugurisha kubuntu kandi yohereze amakuru yubugenzuzi kuri serivisi y'abakiriya. | \ | ||||||||
Icyitonderwa: igihe cyo gutunganya serivisi zinzobere no kugura kigarukira gusa kumunsi wakazi, kandi mugihe habaye umunsi wakazi cyangwa iminsi mikuru yubushinwa, bizasubikwa kumunsi wakazi kugirango bitunganywe neza.
Mugihe habaye ibihe bidasanzwe nkibikorwa byacu byo hanze kubakozi, Iserukiramuco ryibihe hamwe na Double 11 yo Guhaha, igihe cyo gutunganya serivisi zose zijyanye no gutumiza kizimurirwa kumunsi wakazi, kandi umukozi wubucuruzi azakemura ibyifuzo byawe byose byihuse. birashoboka.
III. Ibibazo:
1.Ni ubuhe bwoko bw'ibicuruzwa abakozi bo mu gice cya gatatu bazatanga serivisi?
Abashoramari bo mugice cya gatatu bazatanga serivisi zijyanye no kugura, imbere nyuma yo kugurisha, nibindi kubicuruzwa byubucuruzi byashyizwe kuri ZHYT.
2. Hoba hariho ibipimo ngenderwaho bya serivisi kubandi bantu bagura ibintu? Niba aribyo, nakora iki niba badakurikije aya mahame?
Abakozi bose bagura ibicuruzwa bagomba gukora bijyanye nubuziranenge bwa serivisi kubandi bantu bagura ibintu muri ZHYT. Niba hari kimwe muri byo kirenze ayo mahame, nyamuneka hamagara serivisi zabakiriya bacu.
3. Nshobora kwishyura amafaranga ya serivisi kubashinzwe guhaha?
Nta mafaranga ya serivisi azishyurwa kuri serivisi rusange yubucuruzi, ariko kuri serivisi zinzobere na serivisi zubucuruzi zijyanye na porogaramu z’abandi bantu, amafaranga ajyanye nayo azishyurwa hakurikijwe ibiciro bya ZHYT.
4. Nakora iki niba nshaka gutangiza ibirego kubakozi bashinzwe kugura nyuma yo kugurisha?
Kubibazo nyuma yo kugurisha cyangwa ibirego biva muri serivisi zitangwa nabandi bantu bashinzwe kugura, nyamuneka hamagara serivisi zabakiriya bacu.
