Shopping Agent Service
I. Chodzikanira kwa Othandizira Ogula a Gulu Lachitatu ku ZHYT
Malamulo onse ogulitsa omwe amaikidwa ku ZHYT adzakonzedwa ndi ogulitsa omwe ali ndi gulu lachitatu, omwe amaphunzitsidwa ndi kuyang'aniridwa ndi ife kuti akuthandizeni kugula kuchokera ku China mogwirizana ndi miyezo yathu yautumiki ndi zosowa zanu zamalonda! Pamodzi ndi iwo, ZHYT yadzipereka kupereka ntchito zanzeru kwa ogwiritsa ntchito athu padziko lonse lapansi!
Zogulitsa zonse zomwe zikuwonetsedwa patsamba la ntchito yogulitsira malonda ndi zotsatira zakusaka pa ZHYT zimachokera kumalo ogulira ena, omwe sitigulitsa ndi ife. Chifukwa chake, ZHYT ndi ogulitsa ena omwe ali ndi gulu lachitatu sadzakhala ndi udindo kapena ngongole zilizonse zokhudzana ndi zinthu zotere (kuphatikiza koma osati kuphwanya ufulu waumwini kapena luntha), kapena kukhala ndi mangawa aliwonse azamalamulo kapena mangawa ogwirizana kuchokera pamenepo.
II. Kugula Service Standard kwa ZHYT Third Party Shopping Agents
| Ntchito | Tsatanetsatane wa Utumiki | Utumiki Wokhazikika | Utumiki Wowonjezera Mtengo | |||||||
| Gulani | Ndalama Yogulira Service | Palibe chindapusa chogulira zinthu kuchokera ku Taobao, Tmall, 1688, Vipshop, Amazon, Dangdang, YHD.com ndi JD.com (chonde gulani mautumiki owonjezera ngati pakufunika). | Pamaoda pamapulatifomu ena osadziwika monga Xian'yu, WeChat Shop ndi Chawin Books, ndi maoda omwe akwaniritsidwa ndi akatswiri ogula, tidzalipiritsa gawo lina la chindapusa chowonjezera. | |||||||
| Kuti mudziwe zambiri, chonde onani: Malongosoledwe a mtengo wogulira papulatifomu ya gulu lachitatu | ||||||||||
| Kutsimikizira Zoletsa Kutumiza | Wogula aziwunikanso dongosololo motsatira ndondomeko yaposachedwa ya kasitomu komanso kuopsa kotumizira zinthu zomwe zikugwirizana nazo komanso njira zotumizira zopita kudziko lomwe mukupita molingana ndi "Makhalidwe a Njira Iliyonse ndi Gulu la Zoletsa Kutumiza" ndi "Zoletsa Zotumiza Inquiry" ya Logistics Department, ndikutsimikizira kuopsa kwa wogwiritsa ntchito ZHYT. | \ | ||||||||
| Kukonza Nthawi Yokonzekera | Malamulo omwe atumizidwa pa 09: 00-18: 00 (BT) adzakonzedwa mkati mwa maola 6; | 【Kuyankha Mwachangu】 | ||||||||
| Maoda omwe atumizidwa ku 18: 00-09: 00 (BT) adzakonzedwa isanafike 14:00 tsiku lotsatira; | ● Mayankho ofulumira omwe aperekedwa pakati pa 09:00-18:00 (BT) adzayankhidwa mkati mwa ola limodzi. | |||||||||
| Wogulitsa azikwaniritsa zomwe adalamula pasanathe maola 24 wogwiritsa ntchito atatsimikizira kapena kubwezanso zolipirira. | ● Mayankho a Speedy Response omwe amaperekedwa pakati pa 18:00-09:00 (BT) adzayankhidwa pofika 10:00 tsiku limenelo. | |||||||||
| Zindikirani: ngati chitsimikiziro ndi wogulitsa chikufunika pamene wogwiritsa ntchito ali ndi zofunikira zapadera, ndipo wogulitsa sanakhalepo pa intaneti, nthawi yokonzekera idzakulitsidwa moyenerera. | ||||||||||
| Wogulitsa azikwaniritsa zomwe adalamula pasanathe maola 24 wogwiritsa ntchito atatsimikizira kapena kubwezanso zolipirira. | ||||||||||
| 【Itanirani Kusiya Koyamba Kulipira Pambuyo pake】 | ||||||||||
| Malipiro Make-up | Ngati mtengo wa chinthucho kapena katunduyo sukugwirizana ndi zomwe wapereka ndi wogwiritsa ntchito, wogula ayenera kukhazikitsa zolipirira molingana ndi mtengo weniweni wa chinthucho pokonza dongosolo. | Ngati kusiyana kwa dongosololi kuli mkati mwa CNY 100 ndipo palibe chifukwa chokumbutsa ogwiritsa ntchito zoopsa zokhudzana ndi miyambo, wogula amaika patsogolo kugula kwa kasitomala. Ogwiritsa ntchito ayenera kulipira mkati mwa maola a 24, ndipo wogulitsa adzadziwitsa wogulitsa atalandira malipiro. | ||||||||
| Kuyimitsa Kuyitanira | Wogwiritsa ntchito akafunsira kuletsa odayi mu "Processing" status, wogula azipitiliza kuletsa ma oda mkati mwa maola 24 ndikubweza ndalamayo kwa wogwiritsa ntchito. | \ | ||||||||
| Wogwiritsa ntchito akafuna kuletsa odayi mu "Purchased" status, wogulayo ayang'ane ndi wogulitsa mkati mwa maola 48, ndikuvomereza kapena kupitiliza pempho lobwezera malinga ndi momwe zilili. | \ | |||||||||
| Utumiki wa Katswiri | Katswiri wogula adzayankha mafunso a akatswiri mkati mwa maola a 24 mkati mwa masiku ogwira ntchito, ndipo pamapeto a sabata, mafunsowo adzakonzedwa pa 9:00 sabata yamawa. | 【Katswiri wothandizira】 | ||||||||
| >Sakani malonda apamwamba/opereka ovomerezeka | ||||||||||
| >Kugula zinthu zofunika kwambiri kwa akatswiri | ||||||||||
| > Perekani makonda azinthu | ||||||||||
| > Tsatirani ntchito zonse | ||||||||||
| Kutumiza | Tsatirani pa Kutumiza Ndi Wogulitsa | Nthawi zambiri ogulitsa aku China aku Taobao amatumiza zoperekera mkati mwa masiku 3 ~ 7; Jingdong, Amazon self-running logistics idzapereka zinthu tsiku lomwelo logula. | \ | |||||||
| Nthawi yeniyeni imadalira wogulitsa | ||||||||||
| Kwa oda omwe sanatumizidwe mkati mwa masiku a 3, wogula adzatsata kwa nthawi yoyamba mkati mwa masiku 5, ndikutsata pambuyo pake masiku onse a 3-4. Ngati wogulitsa sakupereka katunduyo kapena akulephera kuyankha nthawi zonse, wogulitsa malonda adzalangiza wogwiritsa ntchitoyo kuti aletse dongosololo. | ||||||||||
| Zindikirani: kupatula zogulitsa zisanadze / zolipira-malipiridwa / zogulira kunja kwa ma oda | ||||||||||
| Kutumiza Kwachangu Ndi Wogwiritsa | Wogwiritsa ntchito akadina kuyitanitsa kuti atumizidwe mwachangu, wogula adzatsimikizira nthawi yobweretsera ndikudziwitsa wogwiritsa ntchito mkati mwa maola 24; ngati wogulitsa alephera kuyankha, idzalumikizidwa kwa wogwiritsa ntchito malinga ndi momwe zilili. | \ | ||||||||
| Katundu Watha | Wogulitsa amadziwitsa wogula za chinthucho chomwe sichikupezeka, ndiyeno amagwirizanitsa chidziwitsocho kwa wogwiritsa ntchito. Ngati wogwiritsa ntchitoyo alephera kuyankha mkati mwa maola 72, wogula adzachitapo kanthu kuti aletse odayo. | \ | ||||||||
| Kutsatira Malamulo Osiyana | Kwa malamulo osiyana, wogulitsa malonda ayambe kutsata zoperekedwa mkati mwa maola 48, ndikutsimikizira wogulitsa ndikudziwitsa wogwiritsa ntchito zomwe akupereka. | \ | ||||||||
| Tsatirani Lamulo Loperekedwa | Malo osungiramo katundu a ZHYT ali m'chigawo cha Guangdong. Ogulitsa am'deralo ku Guangzhou nthawi zambiri amafunikira masiku 1-2 ogwira ntchito kuti apereke zinthuzo; m'madera ena, nthawi zambiri amatenga 3-5 masiku ntchito. | \ | ||||||||
| Wogulitsa malonda azitsatira ngati njira yoyendetsera zinthu ndi yabwinobwino mkati mwa maola 48 mutatha kuyitanitsa kwa masiku opitilira 3 popanda kulowa. zambiri kwa wogwiritsa ntchito. | ||||||||||
| Kubwerera / Kusinthana kwa Delierving Order | Pa dongosolo mu "Delierving" udindo, pamene wogwiritsa ntchito kubweza ndi kusinthanitsa, wogulitsa malonda adzayang'ana ndi wogulitsa mkati mwa maola 48, ndi kuvomereza kapena kupitiriza ndi kubwezera ndi kusinthanitsa pempho malinga ndi momwe zinthu zilili. | \ | ||||||||
| Pambuyo-Kugulitsa | Kufunsira kwa Order | Wogulitsa malonda adzayankha ndikuyankha mafunso oyitanitsa omwe ayambitsidwa ndi wogwiritsa ntchito mkati mwa maola 24 | \ | |||||||
| Yankhani Mauthenga Obwera | Wogula ayankha ndikuyankha ma inbox kuchokera kwa wogwiritsa ntchito mkati mwa maola 24 | \ | ||||||||
| Kukonza Nthawi Yobwezera | Pakuyitanitsa kubwezeredwa, wogulitsa adzabweza ndalama kwa wogwiritsa ntchito atalandira ndalama kuchokera ku Taobao mkati mwa masiku 4-10; pakachitika zochitika zapadera, wogula amatsimikizira zomwe zikuchitika ndikugwirizanitsa chidziwitso kwa wogwiritsa ntchito. | \ | ||||||||
| Kukonza Nthawi Yobwerera | Wogulitsa malonda adzakambirana ndi wogulitsa kuti atsimikizire ngati kubwezako kungathe kugwiridwa molingana ndi ntchito yobwerera kwa wogwiritsa ntchito komanso lamulo la Return Guarantee mkati mwa maola 48. Wogulitsa atatsimikizira, wogulitsa malonda adzadzaza zidziwitso zobwerera, kubwezera phukusi kwa wogulitsa malinga ndi ndondomeko yobwezera ndikudzaza katundu wa zinthu zomwe zabwezedwa ku Taobao panthawi yake. Wogulitsa adzatsatanso kubwezeredwa mkati mwa masiku 3-7 chikalatacho chikatumizidwa, ndikumaliza kubweza kwa wogwiritsa ntchito mkati mwa masiku 15. Muzochitika zapadera, wogulitsa malonda amayenera kulunzanitsa zambiri zachilendo kwa wogwiritsa ntchito kudzera mu ma inbox. | \ | ||||||||
| Processing Time of Exchange | Wogulitsa malonda adzakambirana ndi wogulitsa mkati mwa maola 48 kuti atsimikizire ngati chinthucho chingasinthidwe malinga ndi pempho la wogwiritsa ntchito. Kuti mugulitse, wogulitsa adzalumikizidwa pasanathe masiku 5 kuchokera pomwe kusinthana kwawonekera kuti apeze zambiri zazomwe zasinthidwa ndikusintha mawonekedwe. Ngati zambiri zazomwe zasinthidwazo sizinapezeke munthawi yake, wogwiritsa ntchitoyo azidziwitsidwa zazotsatira mkati mwa masiku 7. Pa dongosolo la kusinthanitsa, wogulitsa adzalumikizidwa mu nthawi kuti awonjezere nthawi yogulitsa. Pakadutsa masiku a 3 kuchokera kumapeto kwa malondawo, wogulitsa malonda adzalumikizana ndi wogulitsa kuti awonjezere nthawi yogulitsirayo mpaka tsiku lolandira katunduyo (ngati wogulitsa alephera kupereka chidziwitso cha zinthu zomwe zasinthidwa mkati mwa masiku a 15 ngati zichitika. zosazolowereka, wogulitsa malonda adzadziwitsanso wogwiritsa ntchito Mwachitsanzo: nthawi yosinthanitsa ndi yaitali kwambiri, chinthucho chatha, wogulitsa amalephera kuyankha, etc.). | \ | ||||||||
| Kubwerera / Kusinthana Guarantee | Pasanathe masiku 5 kuchokera pamene katundu adayitanitsa, wogwiritsa ntchitoyo atha kudalira wogulitsa kuti akambirane ndi wogulitsa ngati apempha Chitsimikizo Chobwerera / Kusinthana. Wogulitsa malonda adzavomereza kapena kupitiriza ndi pempho lobwezera / kusinthana mkati mwa maola 48 malinga ndi momwe zilili. | 【Ndalama zobwezera/zosinthana】 | ||||||||
| Kuyambira pa Feb 1, 2018, ZHYT izikhala ikupereka chiwerengero chosankhidwa cha ntchito zokambilana zaulere zoyesa kubweza/kusinthanitsa zinthu mopanda malire. Zoyeserera zikagwiritsidwa ntchito, ndalama zoyendetsera ziwonetsero zidzaperekedwa. Chonde onani tsamba ili kuti mumve zambiri: Migwirizano Yakubweza Lonjezo popanda zifukwa. ZHYT ilibe udindo pazotsatira zomaliza zokambilana. | Ogwiritsa ntchito onse (kupatula mamembala a Prime) samasulidwa ku Service Fee pakubweza koyamba / kusinthana mwezi uliwonse wa kalendala. | |||||||||
| Ndalama zothandizira: Kubwerera: 5 yuan Kusinthana: 10 yuan | ||||||||||
| *Zindikirani: Pofuna kupewa kubweza mochulukira ndikudina famu, ZHYT idayamba kutolera zolipiritsa pa Seputembara 20, 2018. (Onani: Kuchepetsa Kwatsopano Kwa Mwezi Watsopano pa Ntchito Yobwerera Kwaulere/Kusinthanitsa) | ||||||||||
| Kuyang'anira Ubwino | Ngati chinthucho chili ndi zovuta zina mwa kuyang'ana kwabwino kapena wogwiritsa ntchito akuwonetsa vuto la chinthucho, wogulayo ayang'ane ndi wogulitsa ndikuthandiza wogwiritsa ntchitoyo kukambirana ndi wogulitsa. | \ | ||||||||
| Chonde onani tsamba ili kuti mumve zambiri: Njira Zanthawi Zonse Zogwirira Ntchito Zosokonekera/Zomwe Zili Ndi Nkhani Zapamwamba | ||||||||||
| Pambuyo-kugulitsa Service for International Parcels | Wogwiritsa ntchito akafunsira ntchito yogulitsa pambuyo pake yokhudzana ndi vuto la chinthucho, ngati akufuna kuti wogulayo alankhule ndi wogulitsa, wogulitsa adzatsimikizira ndi wogulitsa kwaulere ndikutumiza zidziwitso zotsimikizira ku. utumiki wamakasitomala. | \ | ||||||||
Zindikirani: nthawi yopangira ntchito za akatswiri ndikugula ndi masiku ogwirira ntchito, ndipo ngati kuli tsiku losagwira ntchito kapena tchuthi chapagulu ku China, idzayimitsidwa kukhala masiku ogwirira ntchito kuti ikonzedwe mwadongosolo.
Pakakhala zochitika zapadera monga zochitika zapakhomo lathu kwa ogwira ntchito, Chikondwerero cha Spring ndi Chochitika Chachiwiri Chogula 11, nthawi yokonza ntchito zonse zofunikira zamaoda idzayimitsidwa kukhala masiku ogwirira ntchito, ndipo wogula adzakonza zopempha zanu zonse posachedwa zotheka .
III. FAQ:
1. Ndizinthu zamtundu wanji zomwe ogula ena apereka chithandizo?
Othandizira ogula a chipani chachitatu adzapereka chithandizo chokhudzana ndi kugula, kugulitsa nyumba pambuyo pa malonda, ndi zina zotero pa malonda ogulitsa omwe aikidwa ku ZHYT.
2. Kodi pali milingo ina iliyonse yothandizira ogula ena? Ngati ndi choncho, nditani ngati satsatira mfundo zimenezi?
Magulu onse ogulitsa zinthu azigwira ntchito mogwirizana ndi Miyezo ya Utumiki kwa Otsatsa Otsatsa a Gulu Lachitatu ku ZHYT. Ngati wina wa iwo akuphwanya mfundo zotere, chonde lemberani makasitomala athu.
3. Kodi ndipereke chindapusa kwa ogula?
Palibe chindapusa chomwe chidzalipitsidwe pazantchito za ogula, koma pazantchito zamakatswiri ndi ntchito zogulira zokhudzana ndi nsanja za anthu ena, chindapusa choyenera chidzaperekedwa malinga ndi dongosolo lamitengo la ZHYT.
4. Ndichite chiyani ngati ndikufuna kuyambitsa madandaulo okhudza ogulitsa malonda kudzera muzofufuza pambuyo pa kugulitsa?
Pazamkangano pambuyo pa malonda kapena madandaulo kuchokera kuzinthu zoperekedwa ndi ogulitsa ena, chonde lemberani makasitomala athu.
